Delivery Info

Quick and simple Deliveries

We deliver throughout Europe and the rest the world with FREE Delivery offered to the UK Mainland, Northern Ireland and the Republic of Ireland for orders over £49.

All delivery charges are automatically calculated on your basket prior to checkout depending on your Geographical location. This information will be added to your order before purchase so you can review before purchasing.

Please note that certain postal codes and country codes carry an additional surcharge amount stipulated by some couriers. We are often able to absorb these prices however in the unlikely event that this is not possible we will contact you directly.

Deliveries to EU countries and the rest of the world are dispatched from our UK Hubs and rates are calculated based on the volumetric size of the parcel(s). In some cases it may be necessary to repackage an item for delivery purposes and we will contact you if this is the case. To understand more about our international shipping rates please have a look at our DHL's Zoning Chart.

Delivery for items that are in stock can take up to 10 days for UK & ROI and up to 17 days for the rest of the world however we aim to dispatch within 2 days with delivery on the 5th day if not sooner.  In some exceptional circumstances delivery can take up to 28 days and we will contact you if this is the case.

If your item is not in stock we will email you with an estimated delivery date.  If this date is unsuitable you are free to change or cancel your order.

We use Royal Mail, MyHermes, DPD and DHL to offer you the most competitive delivery prices based on parcel weight and Geographical Location.

Please note deliveries outside of the EU may incur additional import duties/taxes in the country of import and payable by you the customer, for more information please see our importing guide. We prepare the documentation on your behalf to allow for a timely and cost effective import process but please don't hesitate to contact us if you are experiencing an issue during your import.

 

 

Returns Info

Peace of mind returns made simple

Changed your mind?*
No Problem! You have up to 30 days from the date your order was received to notify us you wish to return your order. To ensure all returns are resalable we ask that the order be returned to us in full working condition, unfitted, unmodified and still in original packaging with all its accessories.
 
My orders damaged!
Uh oh! Your order may have been damaged in transit, let us know as and we'll dispatch a replacement  immediately. In most cases we will arrange next day collection of the damaged parcel but we'll let you know what to do next.
 
My product is faulty!
If your product develops a fault within its warranty period then your entitled to a replacement part/product. On notification we will advise the proceeding steps to correct the fault.
 
Bespoke (Made to Order) Returns
Sadly we cannot accept returns on items made to order. This doesn't mean we wont try our best to find a buyer for your product, please allow us some time to advertise the resale.
 
What is the returns process?
For all returns please download our returns form and submit it via email to: returns@ideas4lighting.com awaiting further instruction.

Other information
If your item was damaged in transit or is faulty, we will arrange collection on your behalf. The item must be returned in its original packaging (where the fault is immediately apparent upon receipt of the order) and you are responsible for adequate repackaging to ensure no further damage to the item. If you've changed your mind we ask that you arrange and pay the return delivery however we can provide assistance to arrange this. Full T&C's available here.
 
*We reserve the right to refuse return on bespoke products and products of value 1000GBP and over however both are dealt with on a case by case basis and in such cases we aim to offer a compromise.

If you have any questions or queries regarding our returns policy then please do not hesitate to get in contact.
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